HubSpot, now on the phone too

It creates and updates the contact with everything discussed on the call. heydiga answers the calls and the WhatsApp messages HubSpot does not pick up, and writes into HubSpot before hanging up.

Talk to us

The contact is only created when somebody fills something in

HubSpot captures the person who leaves their details in a form very well. Whoever would rather call has to be written down by hand, if anyone picks up at all.

Today

An enquirer's call ends up as a note on somebody's phone, not in HubSpot.
Whoever calls out of hours gets voicemail, and that contact never comes into existence.
When the enquirer calls back, nobody remembers what was said the first time.

With heydiga

It creates the contact with everything discussed, without anyone typing it up afterwards.
It answers at any hour and leaves the contact created and qualified for the next morning.
It reads their history in HubSpot and picks the conversation up where it left off.

What it reads and what it writes

The connection runs both ways: heydiga checks HubSpot before promising anything and writes into HubSpot as soon as it hangs up.

Reads from HubSpot

Whether the caller is already a known contact.
Open deals and their stage.
The history of previous interactions.
The contact's owner and their team.

Writes into HubSpot

A new contact with what they want, budget and timing.
A deal created or updated in its stage.
A task for the owning salesperson.
The transcript and a summary of the call.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the properties or the workflows you already have.

You authorise access

From the HubSpot account itself, with a permission you can revoke whenever you like.

heydiga reads the CRM

Properties, stages, owners and workflows. Nothing has to be loaded by hand.

You divert the phone

And every call ends up as a contact with its own history.

If you have HubSpot, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Hair and beauty salons

Services of very different lengths: nobody knows whether a colour fits the gap that is left.

It works out how long the service really takes before booking it.

Barbershops

High volume, low ticket and customers who call having never booked before.

It answers fast and gives a same-day slot, without stopping the clippers.

Beauty clinics

A long treatment list and a lot of price questions before anyone commits.

It explains each treatment and closes the booking on the same call.

Nail and lash salons

Short, back-to-back appointments: a slot once lost is never filled again.

It fits the booking into the first slot available and flags cancellations.

Spas and massage centres

Nobody can pick up the phone during a treatment.

It answers while the room is busy, couples' bookings and packages included.

Laser hair removal and body treatments

Sold by sessions: a lot of questions up front and a lot of follow-up between appointments.

It settles the questions about the treatment and remembers every session in the package.

Restaurants that take bookings

The calls arrive right at peak time, when the team is serving.

It handles sittings, rooms and groups without anyone putting the tray down.

Restaurant groups and chains

One number for many sites and no consolidated data.

It routes each call to its site and gathers what happens across all of them.

Delivery and takeaway

The order comes in by phone and has to be taken in full, fast and with no mistakes.

It takes the whole order, repeats it back to confirm and sends it to the kitchen.

Bars and cafés

Few bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.

It answers instantly and lets the team serve without interruptions.

Catering and events

The call is not a booking, it is a quote that has to be taken properly.

It captures covers, date, menu and contact, and hands it to the salesperson.

Hotel restaurants

Resident guests and outside diners, with different rules and different hours.

It tells them apart and applies the terms that belong to each.

Independent multi-brand garages

Bookings, quotes and vehicle status all come in on the same number.

It tells the three apart and handles each one its own way.

Franchised dealerships

Sales and aftersales share a switchboard, and the sales lead is lost between appointments.

It separates the sales lead from the workshop booking and routes it to the right team.

Body and paint shops

Almost everything goes through an assessment and an insurer: long calls with a lot to write down.

It takes registration, claim, insurer and assessor without getting them wrong.

Tyres and fast-fit maintenance

High volume and low ticket: what matters is giving them a slot today.

It answers fast and fits the booking into the first free slot.

Motorcycle dealers and workshops

A sharply seasonal trade and customers who ask a lot before committing.

It absorbs the spring peak and answers on models, lead times and prices.

Vehicle rental and fleets

Availability and incidents that arrive outside office hours.

It always answers, settles the incident or escalates it to whoever is on call.

Dental practices

Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab

Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics

A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy

The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Pharmacies

The counter is full and the phone never stops.

It answers on hours and on-call rotas, and leaves the order written down.

Veterinary practices

Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes in a business with HubSpot

The same CRM as always, with the first call answered.

5 min

After five minutes without an answer, a lead goes cold and calls somewhere else.

How long it takes to answer at eleven at night, the same as mid-morning.

100%

Leads that reach the team with budget, timing and reason already asked.

Every call is a potential quote. It takes the date, the headcount and the type of event, and it reaches us already qualified.

Event catering · Barcelona

The first consultation always brings the same questions about price and recovery time. It resolves them and filters.

Aesthetic medicine clinic · Madrid

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with heydiga.

Rough figures for a business:

430 calls a month, 1.8 min each on average.
€183 average spend per customer.

Calls a month430

Average spend per customer€183

Calls that go unanswered today30 %

Money lost every month

€9,516

€114,192 a year

129

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 56 times what it costs.

Get that money back

What everyone on HubSpot asks

The five questions of someone whose CRM is already set up and who has no plans to touch it.

Does heydiga replace HubSpot?

heydiga does not replace HubSpot: HubSpot is still the business's CRM and heydiga handles people who would rather call or write on WhatsApp than fill in a form. It creates or updates the contact with everything discussed, without anyone typing it up afterwards, and leaves a task for the owning salesperson before hanging up, out of hours too.

Does heydiga respect my HubSpot custom properties?

Yes, heydiga writes into the properties the business has already created in HubSpot and does not invent new fields. When it connects, it reads properties, stages, owners and workflows, so nothing has to be loaded by hand. Every contact comes in with what they want, the budget and the timing, and every open deal sits in its stage.

Do the contacts heydiga creates trigger my HubSpot workflows?

Yes, the contact heydiga creates enters HubSpot like any other, so whatever workflows the business has set up run exactly the same. heydiga does not touch properties or workflows: it only adds the contact, the deal in its stage, the task for the owning salesperson and the transcript with the call summary.

Does heydiga create duplicate contacts in HubSpot?

No, heydiga checks the phone number in HubSpot before creating anything and, if the contact already exists, updates it. It also reads their interaction history and their open deals, so when an enquirer calls back, the conversation picks up where it left off the first time instead of starting from scratch.

And if I leave HubSpot and switch CRM one day?

If the business swaps HubSpot for another CRM, such as Salesforce, heydiga connects to the new one and keeps answering the same way, from the same phone number. Access to HubSpot is a permission that can be revoked from the account itself at any time. What does not change is that someone picks up every call and turns it into a contact with its history.

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