It answers every call and every message

No, heydiga does not replace reception at a dental practice. The usual setup is for it to step in after several rings: reception is still the first line, and the agent picks up whatever goes unanswered because the team is with a patient, plus the calls that come in out of hours. The practice decides when the agent steps in and when it does not.

heydiga connects to the practice's software, such as Gesden, Dentalink or Clinic Cloud, and to Doctoralia, to check the diary and book appointments before hanging up. When the software is installed on a computer at the practice itself, the connection and the level of sync are assessed case by case before starting. Until it is connected, the agent answers, gives information and books within an agreed time window.

Yes, and it is the part of heydiga that gets configured most at a dental practice. Rules such as never booking more than three first visits in a row, keeping slots free for emergencies or spreading appointments by surgery and by practitioner are set up so the agent books with the same judgement as reception. Each treatment takes its real length: a hygiene does not take as long as a root canal.

heydiga gives the information the practice has defined: what the treatment involves, how long the process usually takes or what the first visit includes. It does not assess individual cases, give clinical advice or diagnose. When the enquiry strays into that territory, it says so and refers it to the practice.

heydiga identifies the emergency and passes it on as quickly as possible. The practice defines what counts as an emergency, such as acute pain, and which number it goes to: rather than trying to resolve it, heydiga transfers the call to that number or leaves the message flagged as urgent, out of hours too. Pain at ten at night does not wait until Monday.

Yes, heydiga confirms the appointment when booking it and reminds the patient again the day before, with the option to confirm or change it: one appointment in five is lost when it is not confirmed the day before. A patient who cannot come says so in advance, and the slot is offered to whoever is on the waiting list instead of sitting empty. The plans section shows which plans include the waiting list.

Yes, heydiga makes outbound calls to win back patients who have not been to the practice for a while, remind them of a check-up that is due or follow up after a treatment, and it books the appointment for anyone who wants to come back.

Yes, heydiga answers whether the insurer covers a treatment or what a hygiene costs, using the cover and the prices the practice has loaded, without those calls reaching the desk. A quote that needs an assessment it does not improvise: it books the first visit so the dentist can do it at the practice.

Yes, heydiga books the full series of review appointments for a long treatment, such as orthodontics, and reminds the patient of each one until discharge, which is where most patients drift away. The dates follow the schedule the practice has defined for that treatment: the agent does not decide when a review is needed.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.