It answers every call and every message

Both options are possible with heydiga, depending on how the group is set up. Each site can have its own line or share a central number: either way, heydiga knows the menu, hours and capacity of each site, works out which one the customer wants and puts the booking in its room, with no one dedicated to sharing out calls. The routing is set up before going live.

Yes. heydiga can offer alternatives within the group when the sites are connected to the agent, instead of letting the customer go because one site is full. The scope of that search across sites is confirmed before starting, because it depends on how the chain's availability is set up. The plans section shows which plans include bookings across sites.

Not entirely. With heydiga, what the group shares is defined once (tone, booking rules, what gets transferred and to whom) and each site adds its own: menu, hours and capacity. When a new site opens, it starts from the group's configuration instead of from scratch.

heydiga connects to each site's booking system separately, even if it is not the same at every one, and writes each booking into the right room. It does not replace any table manager: it uses them, site by site. For the customer it is still one conversation, whether they call the site's number or the group's. The plans section shows which plans include integration with the sector's software.

heydiga takes the date, covers, site and kind of event, qualifies the request and passes it to the right manager in the group, instead of leaving it unanswered on the general number. The same goes for whatever is not a table: press and suppliers call the same number, and heydiga sorts each call and sends it to the right person.

Yes. heydiga brings together in one dashboard what happens on the phone across every site: each one's call volume, the busiest time bands and what gets asked most. It is the consolidated data a group with a single number does not usually have, and that today stays in the head of whoever picks up the phone. The plans section shows the level of analysis each plan includes.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.