Waiting list

heydiga puts anyone left without a slot on the list, with no forms: when someone asks for an appointment that is not available, it offers them the chance to wait and notes what they wanted and in which time window. There is no separate list to keep, because it comes from the calendar and the calls that already come in. The plans section shows which plans include the waiting list.

heydiga notifies first whoever fits according to the business's rules: by order of waiting, by type of service or by whatever priority the business already uses. The business also sets how much notice is given and up to when it makes sense to offer the slot, and heydiga applies those rules the same way every time.

heydiga can do it either way, as the business decides. The usual approach is to go in order and allow a window to reply, so as not to promise the same time to five people. The notification goes out on WhatsApp to whoever fits the slot, whoever can come replies and the appointment is booked in the calendar.

heydiga keeps working down the list until the window the business has set runs out. After that, it stops offering the time and the slot stays free in the calendar. Meanwhile, nobody on the team has to drop what they are doing to start ringing round.

Yes, heydiga's waiting list is made exactly for that: as soon as a slot frees up, it is already being offered, and the appointment is closed without anyone calling anyone. The hard part is reacting within the twenty minutes when the slot is still useful, and that is where the difference lies: 7 out of 10 freed slots are taken again if they are offered in time.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

Yes. heydiga integrates with the management software, CRMs and calendars the business already uses, such as Booksy, Treatwell, CoverManager, Doctoralia, Salesforce or Google Calendar, to check availability and create appointments. If a specific integration does not exist yet, it is assessed as a development project and, in the meantime, the agent works just the same: it answers calls, gives information and books into a time window agreed with the business.