Lead capture and qualification

heydiga makes the most of it: it looks after the enquirer there and then, gives them the information the business has defined, collects the details the sales team needs to assess the opportunity, and books the visit or leaves the lead qualified with the context of the conversation. A lead who calls and finds nobody rings the next name on the list.

heydiga collects whatever the team needs to act without calling back: who is calling, what for and the fields the business defines, from a registration number to the area, the timeframe or the budget. It asks for them in conversation, as a good salesperson would, not like a form read out loud. Whatever the customer does not say is left empty, and it shows as empty: heydiga does not make up details.

heydiga puts the lead in the CRM, spreadsheet or inbox the team already checks every day, with all its fields filled in, not in a separate inbox someone has to type up by hand. If the caller is already a customer, it recognises them and does not create a duplicate record. The plans section shows which plans include integration with the business's software.

heydiga qualifies using the rules the business sets: budget, timeframe, area or whatever separates the buyer from the browser in each sector. It does not score with criteria of its own, and if the business has its own way of prioritising, it applies it exactly as it is. Every lead arrives with its qualification status, so the team knows who to call first.

heydiga alerts the salesperson who handles that type of lead at that very moment, with a summary of what was said. The business decides who each lead goes to and with what priority the alert is sent. That is what stops the enquirer ending up talking to someone else: after five minutes without a reply, a lead goes cold and calls somewhere else.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga works on two fronts. It recovers the calls that are lost today, which in many service businesses are a large share of the month's opportunities, and it reduces no-shows with automatic confirmations and reminders. It also makes outbound calls to win back inactive customers or follow up after a visit.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.