It answers every call and every message

Yes, that is exactly the case: heydiga answers the messages on the barbershop's WhatsApp at any hour, gives the appointment and books it into the diary, so the channel can stay open without anyone glued to their phone between customers. Calls go through the same assistant and the same diary, with no double bookings. The plans section shows how to add the WhatsApp channel to each plan.

Yes, heydiga books with whichever barber the customer asks for, and in barbershops customers tend to stick with theirs: it asks who the appointment is with and looks for a slot in that barber's diary only. If that barber has nothing free, it offers the next option or leaves a message for the barbershop to call. If the customer does not mind who sees them, it gives them the first free slot in the shop.

heydiga explains how the barbershop works, gives the opening hours, the quieter times and the rough waiting time, and takes a heads-up from anyone planning to drop in. If the shop only books certain services, it books those. That way the customer does not turn up blind and the barbershop stops losing calls that were only asking that.

heydiga speaks in a voice so natural that many customers would struggle to tell the difference: it understands interruptions, replies in real time and uses no menus or "press 1". Even so, it introduces itself as a virtual assistant from the very start, as the EU AI Act requires. And if the customer would rather speak to someone on the team, it passes the call on.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

Yes. digalook books using the real length of each service, so a colour does not take up the same time as a cut: it respects the processing time of a dye or a treatment and can fit overlapping services when the salon works that way. It is the difference between booking well and filling the calendar with impossible slots.