Answer every call and message

digaliving is heydiga's product for homes and property: estate agencies, property managers, holiday rentals and tourist apartments, developers and new builds, long-term lettings, and coliving and student housing. It answers the business's calls and WhatsApp 24/7, answers questions about the property the caller is ringing about, qualifies the enquirer and books the viewing before they call someone else.

Yes, digaliving identifies the listing reference, checks the property record in the CRM and answers on price, square metres, area, charges and whether it is still available, without making the caller repeat anything. If that property is no longer available, it suggests a similar one from the portfolio instead of letting the call drop.

Yes, digaliving asks about budget, area, timing and method of payment before booking the viewing, and the agent receives the lead already filtered. For new builds it can also ask about financing and whether there is a home to sell. The lead is saved in the CRM with the transcript and summary of the call, and whatever does not fit is recorded without interrupting the team.

Yes, digaliving looks up the incident by building and entrance, says where it stands and only escalates to the property manager what is new. If it is a new report, it opens the ticket with the building, entrance, flat, type of fault and contact, and if it is urgent it raises the alert following the manager's protocol. So when a fault prompts forty owners to call on the same day, the manager only receives what is new.

digaliving connects to Inmovilla and Witei as CRMs, to Gesfincas for property management and to Avantio for holiday rentals, and answers the calls that come in from listings on idealista and Fotocasa. It works on the current portfolio: it checks the property records and the viewings calendar, and writes in the lead, the viewing or the incident before hanging up. The plans section shows which plans include the integration.

Yes, digaliving books the viewing in the calendar of the agent who handles that property, in one of their free slots, and lets them know what was said on the call. If the enquirer asks something only the agent can decide, such as whether there is room to negotiate on price, it notes it down for the agent with the enquirer's budget so they can go through it together.

digaliving answers calls from idealista or Fotocasa listings at night and at the weekend too, which is when people look for a flat: more than half of enquiry calls come in outside office hours. The listings do not change, only the phone number shown on them is diverted, and every call is logged with the reference it came in on.

heydiga speaks in a voice so natural that many customers would struggle to tell the difference: it understands interruptions, replies in real time and uses no menus or "press 1". Even so, it introduces itself as a virtual assistant from the very start, as the EU AI Act requires. And if the customer would rather speak to someone on the team, it passes the call on.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

Yes. With heydiga each site can have its own line or share a single number that routes every call to the right site. Either way, each site keeps its own calendar, opening hours and team, and what happens across all of them shows on the same dashboard. The plans section shows which plan includes bookings across sites.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.