It answers every call and every message

Yes, digaliving checks availability connected to the management company's channel manager, by apartment, dates and number of guests. It answers from the real calendar and in the language of whoever is asking, so an enquiry in English about August is resolved in the same conversation, without waiting for the office to open.

Yes, digaliving explains check-in step by step with each property's instructions: address, codes, parking and what to do on arrival. It also answers the usual questions about the wifi, how to get there, check-out time or the house rules, and does so at any hour: seven guest messages in ten arrive outside office hours.

Yes, digaliving takes every guest issue with the property, the kind of fault and how urgent it is, and gets it to whoever fixes it, at night too. If the air conditioning stops working at eight in the evening, the alert reaches maintenance straight away. With Avantio, the issue is written into the software with its description.

Yes, digaliving takes the whole direct booking that comes in by phone, so it does not end up on a platform that charges commission. Connected to Avantio, it checks the calendar, gives the property's rate and writes the booking in with its dates, as well as date changes and cancellations. Every booking that comes in by phone is a commission the management company does not pay.

No, digaliving works on top of the management company's channel manager, such as Avantio, and does not replace it: Avantio still handles bookings, calendars and channels, and digaliving talks to the guest. It reads each property's availability, rates, bookings and instructions, and writes direct bookings, issues and conversation notes. The plans section shows which plans include integration with the sector's software.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.