Treatwell, now on the phone too

No: Treatwell is still the salon's acquisition channel and calendar, and digalook, heydiga's AI receptionist for beauty, is the one who answers the phone and writes into it. Marketplace bookings and phone bookings end up in the same calendar, with the right service and professional, without anyone having to transfer them by hand.

No. digalook checks Treatwell's real availability at the moment of the call, whether the booking comes from the marketplace or the front desk, so it does not offer a time Treatwell has just sold. It writes the appointment before hanging up, which prevents double bookings between the salon's own channel and the marketplace.

Yes. digalook reads the catalogue exactly as it is published on Treatwell, with each treatment's duration, its prices and the live offers, and answers with that. It does not improvise a price or promise an offer the salon has not published, and it books the appointment under the service that matches what was discussed.

The appointments digalook books by phone do not go through the Treatwell marketplace: they are the salon's own bookings and are only written into its calendar, alongside the ones that do come through Treatwell. They are saved with the service, the professional and the call notes, just as if someone at the front desk had written them down.

digalook keeps answering the same way: whichever calendar the salon uses from then on is connected, and phone appointments are written there instead. Treatwell is a channel for winning new clients, but the regulars call the salon's number, and that number does not change even if the tool behind it does.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.