Square, now on the phone too

It checks prices and services in the catalogue, and leaves payment ready. heydiga answers the calls and the WhatsApp messages Square does not pick up, and writes into Square before hanging up.

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The catalogue is in Square; the questions are on the phone

Square has the prices, the services and the payment. What it does not have is somebody to answer when people ask about them.

Today

They call to ask how much a service costs and somebody has to drop what they are doing to look it up.
The appointment is closed by phone but the payment is prepared later, and sometimes the wrong thing is charged.
When you change a price, somebody has to remember to tell everyone who picks up the phone.

With digalook

It reads the Square catalogue and gives the exact price and duration, without interrupting anyone.
It leaves the appointment with its service and its amount ready in Square, so you can charge without recalculating anything.
It reads the current price on every call. If it changes in Square, it changes in what gets said.

What it reads and what it writes

The connection runs both ways: digalook checks Square before promising anything and writes into Square the moment it closes.

Reads from Square

The service catalogue with its current prices.
How long each service takes and who provides it.
Availability in the business's calendar.
The client record and their previous purchases.

Writes into Square

New appointments with the service and the amount ready.
Time changes and cancellations.
New client records with their contact details.
Call notes for whoever serves them at the counter.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the catalogue or the payments you already have in Square.

You authorise access

From the Square account itself, with a permission you can revoke whenever you like.

digalook reads the catalogue

Services, prices, durations and calendar. Nothing has to be loaded by hand.

You divert the phone

And it starts answering, booking and leaving payment ready.

If you have Square, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Hair and beauty salons

Services of very different lengths: nobody knows whether a colour fits the gap that is left.

It works out how long the service really takes before booking it.

Barbershops

High volume, low ticket and customers who call having never booked before.

It answers fast and gives a same-day slot, without stopping the clippers.

Beauty clinics

A long treatment list and a lot of price questions before anyone commits.

It explains each treatment and closes the booking on the same call.

Nail and lash salons

Short, back-to-back appointments: a slot once lost is never filled again.

It fits the booking into the first slot available and flags cancellations.

Spas and massage centres

Nobody can pick up the phone during a treatment.

It answers while the room is busy, couples' bookings and packages included.

Laser hair removal and body treatments

Sold by sessions: a lot of questions up front and a lot of follow-up between appointments.

It settles the questions about the treatment and remembers every session in the package.

What changes in a business with Square

The same catalogue and the same payments, with the phone answered.

40%

4 out of 10 bookings come in outside opening hours.

45s

How long it takes to give an appointment, from the phone ringing to the calendar entry.

80%

8 out of 10 calls are resolved end to end without anyone on the team stepping in.

On Saturdays picking up the phone is impossible. Now everything gets answered and we carry on with the clippers in hand.

Barbershop with 4 chairs · Valencia

Inside the treatment rooms nobody picks up the phone. Nobody ever did. Now it gets answered and the bookings come in all the same.

Urban spa · Barcelona

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digalook.

Rough figures for a salon:

350 calls a month, 1.5 min each on average.
€35 average spend per customer.

Calls a month350

Average spend per customer€35

Calls that go unanswered today30 %

Money lost every month

€1,470

€17,640 a year

105

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 9 times what it costs.

Get that money back

What everyone on Square asks

The five questions of someone who already takes payments with Square and just wants to know whether this fits.

Does it replace Square?

No: Square is still the business's catalogue and payments, and digalook, heydiga's AI receptionist, is the one who answers the phone and writes on top of it. It books the appointment with the service and the amount ready in Square, so payment is taken as usual, without recalculating anything or touching the account's settings.

Does digalook take payments over the phone?

No: digalook does not take payment over the phone; it leaves the appointment in Square with its service and amount ready. The business closes the payment as always, from Square, without recalculating anything and without the risk of charging for a different service from the one agreed on the phone.

Does it give the right Square prices?

Yes. digalook reads the current price from the Square catalogue on every call, along with how long the service takes and who provides it. If the business changes a price in Square, it also changes in what is said on the phone, with no need to tell everyone who picks up calls.

Do I have to pay Square anything to connect it?

No: Square charges nothing to connect it to digalook. Access is authorised from the Square account itself, without installing anything or touching the catalogue or the payments, and the business can withdraw it whenever it likes. The plans section shows which heydiga plans include integration with the sector's software.

And if I leave Square for another payment system one day?

digalook connects to the new system and reads the catalogue, prices and calendar from it, so what is said on the phone comes from there from day one. The business's number and the way calls are handled do not change: the payment system can be replaced, the phone cannot.

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