It answers every call and every message

Yes, heydiga books against the availability the spa has set up, including circuit slots with limited places: it checks capacity before confirming, respects the places in each slot and never oversells. How capacity is shared out and what resources each booking takes up is defined before the agent is opened to customers.

Yes, heydiga answers with the information the spa has set, at any hour, and at a spa these are most of the calls: what the circuit includes, how long it lasts, whether a swimsuit or flip-flops are needed, whether there is a minimum age or whether people can come without booking.

Yes, heydiga takes couples', birthday and company bookings: it asks how many people are coming, whether they want the same slot and which service each one is after, and lines up the rooms and therapists needed within the availability. When the group is large and needs a decision from the spa, it takes the full request and passes it on.

Yes, heydiga flags the contraindications the spa has given it, such as whether a circuit or a massage is suitable during pregnancy. It does not assess individual cases: if the caller's situation needs assessing, it does not improvise and books a prior consultation with the spa.

Yes, heydiga explains the terms and validity of packages and gift vouchers with the information the spa has set, and books the session the customer wants to redeem. Anything the spa has not set, it does not improvise: it takes a message and passes it to the spa.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.