It answers every call and every message

Yes. heydiga takes the entire order: dishes, quantities, extras, allergens and any changes the business allows, collection time or delivery address, and payment method. It repeats it back to confirm and puts it into the shop's ordering system, where everything else comes in. The customer does not have to install any app or wait for someone in the kitchen to be free.

heydiga answers several calls at once with no engaged tone, which is exactly what this business is missing: four in ten calls come in during the busiest forty minutes, when the kitchen cannot stop. So no order is lost for calling at half past two, and nobody has to leave the stove to pick up the phone.

Yes. heydiga answers with what the business has set: which areas it delivers to, the minimum order and the average delivery time, with different times by time band if Fridays run longer. If the customer's address falls outside the area, it says so before taking the order. These are the questions repeated on every call, and the ones that take most time from the kitchen.

heydiga takes down the whole issue (the name the order was under and what went wrong), logs it with a reference number and alerts the manager to call the customer. It does not improvise a fix that is not its to make: the business decides, and receives the case already explained, with nothing left to ask.

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.