It answers every call and every message

heydiga qualifies it: it asks what the team needs to assess the event (date, number of covers, kind of celebration, location, whether a venue is needed or just the food, and how to get in touch) and tells a real request from a simple price enquiry. The request goes into the caterer's CRM as a lead with all its details, rather than as a note saying someone called.

Only ballpark ones: heydiga gives the price ranges the caterer has loaded, but it does not settle an amount or commit to a figure. Every event is quoted separately, so it takes the details and books the call in which the team gives the real quote. In this business, improvising a price costs money or costs the customer.

Yes. heydiga calls or messages anyone who received a quote and has not replied, to find out whether they are still interested and gather whatever is needed. It is the follow-up that goes undone in high season, exactly when the most quotes are open.

Yes, if the caterer connects its events calendar: heydiga checks the date and, if it is already taken, says so straight away instead of taking a request that cannot be met. Without a connected calendar, it takes the full request and the team confirms the date when it calls with the quote.

Yes. heydiga works out whether the request comes from a private client or a company and sends it down different paths, with the details each one needs, because a wedding is not handled like a corporate event. That way each enquiry reaches whoever handles it at the caterer, with what is needed to prepare the quote.

Yes. heydiga answers the caterer's phone when the team is out setting up and nobody is picking up in the office, and also at night and at weekends, because event enquiries do not only come in from nine to six. It takes the whole enquiry and the next morning it is in the team's inbox, not on an answering machine.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.