It answers every call and every message

heydiga takes what the shop needs to get the case started: registration, vehicle, what happened and what damage there is, whether a claim has been reported, with which insurer and under what number, and whether the car is roadworthy. With that, the shop opens the file and calls back knowing what it is dealing with, instead of starting from scratch. If the claim comes in out of hours, by the next morning it is already on the desk.

No, heydiga does not give figures for bodywork damage, because it cannot be assessed over the phone: it takes the registration, the damage and the insurer, explains how assessment works at that shop and books the appointment to look at it. It only gives prices for whatever the shop has at a fixed price. Improvising an amount ends in an argument when the car is handed back.

Yes, heydiga takes calls from insurers and assessors, and gives them priority. The usual numbers of insurers, assessors or claims handlers are flagged so they skip the customer-facing flow and go straight to the person who handles the files, not to the general counter. If that person is not available, heydiga takes the information and makes sure it reaches them.

Yes. Connected to the shop's workshop software, heydiga tells callers whether the assessor has been, whether there is authorisation and what stage the repair is at. A third of a body shop's calls are to ask exactly that, and they no longer pull anyone out of the booth. The plans section shows which plans include integration with the sector's software.

heydiga explains the courtesy car terms the shop has loaded and takes the customer's request for the shop to confirm. It does not promise a car it does not know is free: it records the request so whoever handles the file can respond.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

Yes. As well as answering calls, digamotor calls or messages to say the car is ready for collection, confirm the next day's appointment, remind customers of a service that is due or follow up after a repair.