Avantio, now on the phone too

It handles bookings, check-in and holiday-rental issues. heydiga answers the calls and the WhatsApp messages Avantio does not pick up, and writes into Avantio before hanging up.

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Guests write in the middle of the night, in any language

Avantio keeps the bookings, the calendars and the channels. What it does not keep is the conversation with the guest, which arrives at any hour and over WhatsApp.

Today

The guest writes at two in the morning because they cannot find the key and nobody replies until nine.
The same questions as always — wifi, how to get there, check-out time — eat up half the morning.
A direct booking request comes in out of hours and is lost to the portal.

With digaliving

It replies right then, reads the property's instructions and gets them inside.
It answers them all the same way, in whatever language they write in.
It checks the calendar in Avantio, quotes the price and leaves the booking made.

What it reads and what it writes

The connection runs both ways: digaliving checks Avantio before promising anything and writes into Avantio the moment it closes.

Reads from Avantio

Availability and rates for each property.
The booking of the guest calling or writing.
Entry instructions, wifi and house rules.
Open issues and assigned contractors.

Writes into Avantio

Direct bookings with their dates and their rate.
Date changes and cancellations.
Guest issues with their description.
Notes from the conversation on the booking.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the channels you already have connected in Avantio.

You authorise access

From the Avantio account itself, with a permission you can revoke whenever you like.

digaliving reads the properties

Calendars, rates, instructions and rules. Nothing has to be loaded by hand.

You divert the phone and the WhatsApp

And the guest gets an answer at any hour, in their own language.

If you have Avantio, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes in a property manager with Avantio

The same channel manager as always, with the guest looked after at three in the morning.

50%

Half of all appointment requests come in on WhatsApp, not by phone.

How long it takes to answer a message, at any hour of the day.

30%

3 out of 10 calls arrive in a language nobody on the team speaks well.

Guests call in the small hours and in four languages. It is the only way to cover it.

Holiday rental manager · Malaga

Guests write at any hour and in any language. They get an answer straight away and we stopped losing bookings.

Holiday rental · Palma

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digaliving.

Rough figures for an agency:

300 calls a month, 2.5 min each on average.
€450 average spend per customer.

Calls a month300

Average spend per customer€450

Calls that go unanswered today30 %

Money lost every month

€16,200

€194,400 a year

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 96 times what it costs.

Get that money back

What everyone on Avantio asks

The five questions of someone who already manages their properties and just wants to know whether this fits.

Does digaliving replace Avantio?

digaliving does not replace Avantio: Avantio still keeps the holiday-rental bookings, calendars and channels, and digaliving is the one who talks to the guest by phone and WhatsApp. It answers at any hour, sorts out check-in with the property's instructions and writes into Avantio before hanging up.

Can digaliving take a direct booking in Avantio?

Yes, digaliving checks the property's calendar in Avantio, quotes the rate and writes the direct booking with its dates. A request that comes in out of hours is no longer lost to the portal, and date changes and cancellations are also recorded in Avantio, with notes from the conversation.

And if I leave Avantio for another platform one day?

If the business swaps Avantio for another holiday-rental management platform, digaliving connects to the new one and keeps serving guests by phone and WhatsApp, at any hour and in their language. Until there is an integration with that platform, it is assessed as a development project. The Avantio permission can be revoked from the account itself at any time.

How do I manage appointments and bookings on WhatsApp with heydiga?

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.

What languages does the voice agent speak?

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.

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